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Creating World Class Service Organization, Auslyn Group has been assisting hundreds of organizations from around the world with their IT Service and Experience Management challenges for over 15 years. Enabling IT to become the World Class Service Center they strive to be.

BP Gurus® operates worldwide in the creation and execution of digital transformation strategies and optimization of IT processes and experience management through different successful solutions. It has a highly trained and certified work team in different international standards including Experience Management.

Headed by a Top 25 Thought Leader, Doug Rabold, Bold Ray Consulting specialise in delivering 'impactful and actionable' workshops and presentations on topics including service management, customer experience and employee engagement.

Since 2015, Bright Horse has been at the forefront of the employee experience movement and helping organisations to improve their employee's productivity. Realising that many organisations struggle with this, Bright Horse focuses on helping them fix these issues by measuring, managing and improving employees' experience of their digital workplace.

Bright Horse educate, assess, advise and provide DEX technology technical solutions to ensure that IT delivers the right outcomes and values.

Dierk Söllner's vision is: "Strengthening people and teams - empathically and competently". As a certified business coach and multi-accredited trainer, he provides support through professional consulting and training. Combined with his comprehensive technical expertise in common IT method frameworks, this makes him a competent and empathetic companion for change tasks. He runs the podcast "Business Acupuncture" and has a teaching assignment on "Modern design options for high-performance IT organizations". In collaboration with colleagues, he has published the specialist books "IT Service Management mit FitSM" and "WERTVOLL! - A Value Stream Story".

HDI is the leading events and services organization empowering the technical support and service management industry and its people. We started the IT service and support industry more than 30 years ago, and are the standard for performance improvement at both the organizational and professional levels.

HDI is a global association, teaching, research and reference institute in the development of the IT Service Management, Service Desk, Technical Support, Workplace Services and related segments. Through courses/trainings and certifications of Support Centers at different levels and markets, as well as congresses promoted all over the planet, we assist in the development of individual professionals and operations, with specialized advice based on international standards.

HappySignals IT Experience Management Platform helps enterprises to improve employee experiences. HappySignals enables IT leaders to get real-time understanding of the experiences they deliver to end-users across all IT services. IT leaders use experience data to make informed decisions to improve employee happiness and productivity. For IT professionals, HappySignals is the one platform to put the IT Experience Management Framework (ITXM™) into practice.

We are a female owned small business, established in 2004. Our extensive catalog contains accredited and sustainable IT Service Management (ITSM) education and advice including: ITSM, ITIL®, DevOps, Process Design (CPDE), Agile, Site Reliability Engineering (SRE), Value Stream Mapping (VSM) and Experience Level Agreement (XLA). Our business values are founded on trust loyalty, professionalism and long term relationships.

Put employees at the center of your business with the Livingroom Employee Experience Management Platform – the ultimate platform for measuring, analyzing, & improving employee experience.

Nexthink is a digital employee experience platform focused on helping IT to shape more productive workplaces. Nexthink brings clarity to your IT department through a combination of real-time analytics, automations, and employee feedback.

Through the Art and Science of Experience™ and next-gen qualitative and quantitative data,  QSTAC measures, explains, and tells you how to improve your IT Experience in less that 2 weeks.

Build technology
that closes
experience gaps. An experience management company, Qualtrics are a globally leading solutions provider, enabling your organisation to ask the right questions, listen to what people need, and respond with the right actions, every time.

Tried and tested for over 30 years by thousands of organisations and professionals worldwide, SDI are here to develop, guide and support your transformation journey. We’re here to support you in shaping the future of your company’s service wherever you are in the world.

Suerte Academy is an international training organization based in the Netherlands. We have more than 25 years of experience in training and consulting throughout Europe, particularly in the Benelux, Spain, Scandinavia and the Baltic States. Our platform represents a 'community' of IT professionals who are conscious about their personal growth and who meet and support each other here. Our mission is to guide IT professionals to mastery.